Under GDPR regulations, which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their personal data. These rights are:

1. The right to be informed: Individuals have the right to be informed about the collection and use of their personal data.
2. The right of access: Individuals have the right to access their personal data.
3. The right to rectification: Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.
4. The right to erasure: Individuals to have personal data erased, but this is not absolute and only applies if not required for legal or similar purposes.
5. The right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When the process is restricted, we will place your data in a suppression list to ensure it is no longer used.
6. The right to object: Individuals have an absolute right to stop their data being processed in certain circumstances, such as for direct marketing.

We may collect information about you from various means, depending on your interaction with us. This can include, but not limited to:

1. Use of this website.
2. Purchases you make via this website or in person.
3. Fundraising events.
4. If you contact us via email or through our website.
5. When you interact with us on our various social media platforms.

The information we collect about you will only be relevant to the type of interaction we have with you. For example, if you have made a purchase with us, we may collect your name, home address, email address and payment details. Sensitive data is only collected when there is a clear reason. For example, we may need to know the status of your health if you have registered for a physically demanding fundraising event. In all other cases we do not collect or hold such data.

The information we collect is used to ensure you receive the best service possible from us. Your data can be used in a variety of ways, for example:

1. Processing your purchase.
2. Provide you with the services or information you require, such as purchase feedback.
3. Updates on projects and events.
4. Confirmation of purchases.
5. To deal with queries and requests you make.
6. To personalise the service we provide you.
7. To improve our website, services and projects.

To withdraw your consent for any particular means of communication from us, please contact us here.
If you do choose to withdraw consent, we will hold your data on a suppression list to ensure you are not contacted again.

Respite International will never sell or lease your data. If you have given us consent to contact you for marketing, information sharing purposes or due to what we deem as a legitimate interest, we may share your information with third parties such as:

1. Mailing houses if we are allowed to send you marketing material in the post.
2. Email and text message service providers if you have allowed us to contact you via those means.
3. Payment processing providers if you have made a credit or debit transaction online, via the phone, post or in person.
4. Event organisers, airlines and hotels if you have registered for a fundraising event in the UK or abroad.
5. Law enforcement agencies if we receive a valid request.
6. Due diligence checks to ensure no one is using our services for criminal activities.
7. Websites and software providers for the purposes of providing you the services you require, as well as improving our service in general.

You can request the information we hold about you at any time by contacting us here. Please note it can take up to 30 days to receive this information.

The length of time we keep data is dependent on the type of data it is but is generally only as long as necessary. Some data must be kept by law for a certain period.